Backing up your iPhone can be time-consuming enough as it is, hence why so many people neglect the task and are left distraught when all their data disappears forever. But, the task can be made even longer if an error continuously pops up and prevents you from completing it. Although, if you do see "iTunes could not back up the iPhone because the iPhone disconnected", there are ways to get around it.
Make Sure the Connection Is Okay
Disable Antivirus Software on Computer
Hard Restart iPhone While Plug It into iTunes
Delete the Old Corrupted Backup
Try These Hopeful Tricks
Backing Up iPhone with an iTunes Alternative
Solution 1: Make Sure the Connection Is Okay
Before trying anything else, you should definitely ensure that the connection is solid. After all, iTunes is literally telling you there's a connection issue. One thing to take note of is always plug the cable into a USB port on your actual computer, not an external hub. Another thing is to thoroughly inspect the wire to look out for any bumps, erosion or cracks. Oh, and an original Apple cable will always be more reliable than a replica.
Solution 2: Disable Antivirus Software on Computer
Whether you've got McAfee, Norton, Avast or Bitdefender as your antivirus software, they all have the potential to hinder the iTunes backup process. Therefore, it may be worth temporarily disabling it whilst you perform the backup. But, remember to turn it back on when you're finished to ensure your computer is protected.Sponsor ads:Change Message/iMessage Background on iPhone with/without Jailbreak
Solution 3: Hard Restart iPhone While Plug It into iTunes
A great option to explore is hard-restarting your iPhone while it is still plugged into your computer. Here are some simple steps that you can follow which may solve your problem:
Have iTunes open while the iPhone is connected.
Hold down the power and home button simultaneously for around 10 seconds.
The iPhone will ask if you trust the computer – enter your password and trust the connection.
This will then allow you to perform a backup.
Solution 4: Delete the Old Corrupted Backup
Sometimes an iTunes backup can randomly become corrupted, which is what may have happened in your situation. Usually, a corrupted backup will cause the new backup to hang rather than quit, but it is still possible. The best way to deal with it is to delete the old one, so that there's nothing in the background preventing a fresh backup. If you want to learn how to delete an iTunes backup, check here for a guide.
Solution 5: Try These Hopeful Tricks
The reason why we say hopeful tricks is because they're last-ditch attempts which you need to cross your fingers for. However, they have been reported to work, so don't be too sceptical.
The first is to disable Wi-Fi and Cellular Data, then begin the backup process.
A second is to turn Airplane Mode on and re-backup the iPhone.
Solution 6: Backing Up iPhone with an iTunes Alternative
Considering it's iTunes that's giving you a hard time, it may be in your best interests to look for an effective alternative to back up your iPhone. We suggest opting for iMyFone D-Port Pro,
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